That personal connection is most keenly felt when things go wrong and when customers need support. We have become synonymous with making personal and conversational interactions the bedrock of a great customer support experience. At the heart of that reputation is our belief that great support is about more than just managing and closing tickets, or rehearsing a list of “customer service skills”.
In the not too distant past, customer support was often seen as a hassle, a cost that had to be borne but which was really just a tax on success. Luckily, that adversarial view of customers is on the wane and progressive companies consider a customer-centric culture a core value.
As a result, customer support has undergone some dramatic changes in recent years. Increasingly, companies realize that putting your customers front and center is essential to customer retention, transforms customers into advocates for your business and delivers a competitive advantage.
Jubely tiles best support their customer in any way needed. Whether it may profit to the company or not.